How to reach us

Our phone hours are 8 a.m. to 5 p.m. on Monday, Tuesday, Thursday and Friday, and 9 a.m. to 5 p.m. on Wednesday. Clinic hours vary and may be open earlier or later than our phone hours.

If you are a Neighborcare Health patient and are experiencing symptoms or need to speak with a nurse before or after our phone hours, please call your clinic or 206-548-5710 to be connected to a nurse or provider.

If you are calling about a non-urgent matter, such as making or cancelling an appointment or asking about lab results, please call during our phone hours 8 a.m. to 5 p.m. on Monday, Tuesday, Thursday and Friday, and 9 a.m. to 5 p.m. on Wednesday.

If you are experiencing a life-threatening emergency, call 9-1-1.

Where to go for health care

For common, minor illnesses and injuries, it is better to visit your primary care medical provider or urgent care instead of the emergency room. Neighborcare Health has medical and dental clinics across Seattle and on Vashon Island, many with evening and Saturday hours, walk-in, same-day or next-day appointments. Find a clinic. 

Download this information sheet called “Where to go for care.”

Call or visit your primary medical care provider or clinic for minor illnesses and injuries

  • Allergies
  • Cold or flu
  • Cough, sore throat, fever, earache, sinus infection
  • Diarrhea and vomiting
  • Headache and migraine
  • Asthma attack (mild)
  • Back pain
  • Animal or insect bite
  • Cut, wound, burn or rash
  • Urinary tract infection
  • Sprain or strain
  • Health check-ups, vaccinations, cancer screenings, pregnancy care, help with ongoing conditions, such as diabetes and high blood pressure
  • Connection to mental health, dental care and specialty services

Go to urgent care when your primary care clinic is closed

Or go to urgent care if your condition may worsen if you wait.

Go to the emergency room for very serious or life-threatening illnesses and injuries 

If you are experiencing a life-threatening emergency, call 9-1-1.

  • Bleeding that won’t stop
  • Broken bones
  • Chest pain
  • Difficulty breathing
  • Severe burns
  • Head injuries
  • Sudden blurred vision or dizziness
  • Slurred speech
  • Numbness or paralysis in the face, arms or legs
  • Loss of consciousness or seizures
  • Severe stomach pain
  • Poisoning or possible overdose
  • Feelings that you might want to hurt yourself or others
  • Conditions you feel are life-threatening