MyChart

This change went into effect on May 19, 2023. MFA is a way to confirm your identity when you sign in. This change is to provide better protection for your health information. 

MFA will be automatically enabled in MyChart for patients, but you will have the option to opt out. If you have trouble logging in with MFA, Neighborcare clinic staff can help you disable this functionality. Please, call or visit your clinic to get assistance. 

The mobile app MFA login process only supports English and Spanish. This does not apply after the login process nor on the website. If you speak a language other than English or Spanish, use the MyChart website to setup MFA. 

Certain characters in an email subject line in different languages can block email delivery. In order to ensure delivery to all patients, the subject line will be in English, but the content in the email is translated into the patient's language. The language of the email received is based on the language chosen by the patient on the MyChart website. 

*Patients who speak these languages should set up MFA using the MyChart web site to ensure they have information in their native language. When they receive a text message to set up MFA it will be in their native language.

**Patients who speak these languages should set up MFA using the MyChart web site to ensure they have information in their native language. When they receive a text message to set up MFA it will NOT be in their native language. (It will be in English instead.) 

***Arabic is only available post-login. 

If you cannot remember your password, your password no longer works, or you have too many unsuccessful log in attempts, you will need to reset your password. Please call your clinic to speak to a team member about getting your password reset.

Your activation code has probably expired. Activation codes are only good for 30 days. If your code has expired, please call your clinic to start the process to get a new one. You can get your new activation code via email, in the mail, or in person at a clinic. New activation codes cannot be given over the phone.

MyChart displays information from the day of enrollment forward. If you enrolled in MyChart before your appointment, your provider should be on your list of provider options in MyChart. If you enrolled in MyChart after your appointment, your provider will be added to your list of care team members after your next appointment.

Neighborcare MyChart is not able to send messages to medical assistants, dental hygienists, front desk staff, eligibility specialists, interpreters, providers filling in from another location, and other non-medical/dental support staff.

At this time, Neighborcare is able to offer proxy access to MyChart for legal guardians of minors ages 0 to 11 years old (proxy means representing someone else). You will need to fill out the appropriate forms in order to receive access to their medical information and set up your own MyChart account. Anyone you are representing will have their own tab within your account. Please visit your clinic in person to learn more about what forms need to be completed to become a proxy.

Patients are encouraged not to share user names and passwords with anyone. Sharing login info can lead to misinformation being shared in their medical chart. Abuse of information in MyChart can lead to termination of access and Public Health Information breach. 

MyChart will automatically remove any adult proxy at midnight of the child’s 12th birthday. MyChart proxy accounts are deactivated for children aged 12 and older, because in Washington state there are health care services this age range can legally consent to on their own. 

There are exceptions to the rule, such as adolescent patients that are disabled or an emancipated teen. For teens that are disabled, their primary care provider will determine if it is appropriate for you to continue acting on their behalf. Emancipated teens must be able to prove their emancipation with the correct paperwork.

Your lab results may not be ready yet or are still being reviewed by your care team. MyChart will auto-release normal lab results within 72 hours of receiving those results.

If it has been longer than 72 hours and you have not heard from your provider, please send a message to your provider or call your clinic to learn more. Lab results cannot be shared over the phone unless you speak to a registered nurse, physician assistant, or physician.

At this time, you must contact Neighborcare’s Health Information Management department to access your full health care records. The team will safely generate your records and mail them to you.

If you have a MyChart account with Country Doctor or King County Public Health, you will not need a new account. Neighborcare, Country Doctor, and King County Public Health share MyChart account access.

If you have a MyChart account with UW Medicine, Swedish Medical Group, Providence, Multicare, Overlake, Evergreen Clinic, or Valley Medical Center, you will need to create a new account with Neighborcare.

Epic calls this functionality “Happy Together.” Organizations around the US can opt in – the function is an additional feature that Neighborcare is excited to be a part of someday. At this time, only UW Medicine is participating in “Happy Together” within our region.

How to link accounts:

Step 1 – Log into your Neighborcare Health MyChart account.

Step 2 – Click Profile and then click Link My Accounts

Step 3 – After the page loads, scroll down until you see a Search box. Use the Search box where you can look up their other MyChart organizations. Please follow the prompts to link your records.

• At this time only UW Medicine is opted into “Happy Together” within our region.

Step 4 – If you want to be able to see your Neighborcare MyChart from a different organization’s MyChart, you must log in separately to that account, and link it to your Neighborcare MyChart from there.

Neighborcare partners with an organization called OCHIN for Epic support. When searching for Neighborcare on the MyChart app, you will need to search for OCHIN as the organization.

How to setup Neighborcare MyChart in the app:

Step 1 - Open the MyChart app on your iPhone or Android device.

Step 2 - The application will open and you will be presented with a login screen for whatever organization you had previously signed into. At the top of the screen, select the “Switch Organizations” button.

Step 3 - Select the “Add Organization” button.

Step 4 - Search for “OCHIN” and select the "OCHIN MyChart" organization that appears as a search result.

Step 5 - When you return to the login screen, the OCHIN MyChart banner will display across the top. You can now use your Neighborcare login information to access MyChart through the MyChart app.

Please contact Neighborcare Health Patient Billing services at 206-548-3100 or email patientbilling@neighborcare.org. Learn more about patient billing.

Please call or visit a clinic to make changes to your information in MyChart.

• Note: a new username will need to be updated and resaved in your web browser if you want to log in automatically in the future.

Your web browser may be out-of-date, or you are using Internet Explorer. MyChart functions best with Google Chrome or Mozilla Firefox.