Sign up for and log in to MyChart
MyChart, which is provided by OCHIN, is available to Neighborcare Health medical and dental patients.
- To set up your account ask for personalized activation link at your clinic or call our contact center at 206-548-5710.
- If you already have a Neighborcare Health MyChart account visit https://mychart.ochin.org/mychartNCH/ to log in.
- If you have questions about MyChart, talk to any staff member at your clinic.
Frequently Asked Questions about MyChart
MyChart patient portal
Neighborcare Health's electronic health records system helps improve our patients’ experience. Patients have better access to their care and providers through an easy to use online patient portal services called MyChart, provided by OCHIN.
Through MyChart you can:
- Communicate with your Neighborcare Health care team
- See your medication list
- Get lab results, vaccination records, and other health records
- Make a payment
- Request an appointment
I am not able to access my MyChart password, or my password no longer works.
If you cannot remember your password, your password no longer works, or you have too many unsuccessful log in attempts, you will need to reset your password. Please call your clinic to speak to a team member about getting your password reset.
My activation code does not work on the app or website.
Your activation code has probably expired. Activation codes are only good for 30 days. If your code has expired, please call your clinic to start the process to get a new one. You can get your new activation code via email, in the mail, or in person at a clinic. New activation codes cannot be given over the phone.
Can I create a MyChart account on behalf of my child or disabled adult family member or adolescent?
Children aged 0-11 years
Neighborcare can offer proxy access to MyChart for legal guardians of minors ages 0 to 11 years old (proxy means representing someone else). You will need to set up your own MyChart account, and fill out the appropriate forms in order to receive access to their medical information. Anyone you are representing will have their own tab within your account.
Children aged 12-17 years
Due to laws for patient privacy, parents and legal guardians with proxy access for patients aged 12-17 can have limited access to their child's record (proxy means representing someone else). In Washington state there are health care services this age range can legally consent to on their own.
If your child is 12 years or older, your child will need to give their permission for you to have limited proxy access on their record. You will need to set up your own MyChart account and fill out the appropriate forms in order to receive access to their medical information.
A proxy for a child 12 or older can:
- See allergies list
- Review family history information
- Exchange messages with the child’s care team (proxies cannot see messages sent between the patient (child) and the care team)
There are exceptions to the rule, such as adolescent patients who are cognitively disabled. For teens that are disabled, their primary care provider will determine if it is appropriate for you to continue acting on their behalf.
Adult patients 18 years and older
An authorized proxy for an adult patient aged 18 years and older has the same access to message providers, request prescription refills, schedule appointments, and any other information the patient has access to in MyChart, including access to certain medical information which is viewable in the patient’s MyChart account. In most cases, an adult patient must invite you to serve as their proxy. For adults with limited capacity to manage their own health care, proxy access may be granted to another adult who has medical power of attorney for them. This may be done with valid legal documents.
Patients are encouraged not to share usernames and passwords with anyone. Sharing login info can lead to misinformation being shared in their medical chart. Abuse of information in MyChart can lead to termination of access and Public Health Information breach.
I’m a proxy for my child, and their MyChart tab disappeared from my account.
MyChart will automatically remove any adult proxy at midnight of the child’s 12th and 18th birthdays. Parents and guardians can re-establish limited proxy access for their children aged 12-17. Due to patient privacy laws, your child will need to give their permission for you to have limited proxy access on their record.
I want to send a message to my care team but do not see my provider listed.
MyChart displays information from the day of enrollment forward. If you enrolled in MyChart before your appointment, your provider should be on your list of provider options in MyChart. If you enrolled in MyChart after your appointment, your provider will be added to your list of care team members after your next appointment.
Neighborcare MyChart is not able to send messages to medical assistants, dental hygienists, front desk staff, eligibility specialists, interpreters, providers filling in from another location, and other non-medical/dental support staff.
Can I schedule an appointment through MyChart?
If you would like to schedule an appointment immediately, please contact your clinic by phone to ensure that your visit meets your health needs.
Are telehealth options (video or phone) available at Neighborcare through MyChart?
Neighborcare Health conducts all virtual primary care medical visits by video and no longer offers regular phone visits for medical care. Video visits use the Zoom platform and are secure and private. You will need access to a computer with a video camera, a smartphone or tablet.
If you have an active account in MyChart, you will check in and join the video appointment from within MyChart. If you are not able to access MyChart, you will receive a phone call before your appointment to check in, and your provider will email or text you a link to join the video visit from a web browser at the time of the appointment. Learn more about Video Visits.
I can’t find my lab results.
Your lab results may not be ready yet or are still being reviewed by your care team. MyChart will auto-release normal lab results within 72 hours of receiving those results.
If it has been longer than 72 hours and you have not heard from your provider, please send a message to your provider or call your clinic to learn more. Lab results cannot be shared over the phone unless you speak to a registered nurse, physician assistant, or physician.
Can I get my full medical record from MyChart?
At this time, you must contact Neighborcare’s Health Information Management department to access your full health care records. The team will safely generate your records and mail them to you.
I have MyChart with another organization. Do I need to create a new account, or can my accounts be linked?
If you have a MyChart account with Country Doctor or King County Public Health, you will not need a new account. Neighborcare, Country Doctor, and King County Public Health share MyChart account access.
If you have a MyChart account with UW Medicine, Swedish Medical Group, Providence, Multicare, Overlake, Evergreen Clinic, or Valley Medical Center, you will need to create a new account with Neighborcare.
Epic calls this functionality “Happy Together.” Organizations around the US can opt in – the function is an additional feature that Neighborcare is excited to be a part of someday. At this time, only UW Medicine is participating in “Happy Together” within our region.
How to link accounts:
Step 1 – Log into your Neighborcare Health MyChart account.
Step 2 – Click Profile and then click Link My Accounts
Step 3 – After the page loads, scroll down until you see a Search box. Use the Search box where you can look up their other MyChart organizations. Please follow the prompts to link your records.
- At this time only UW Medicine is opted into “Happy Together” within our region.
Step 4 – If you want to be able to see your Neighborcare MyChart from a different organization’s MyChart, you must log in separately to that account, and link it to your Neighborcare MyChart from there.
I have a MyChart account with another organization set up on the app on my phone. How do I switch to Neighborcare MyChart on the app?
Neighborcare partners with an organization called OCHIN for Epic support. When searching for Neighborcare on the MyChart app, you will need to search for OCHIN as the organization.
How to setup Neighborcare MyChart in the app:
Step 1 - Open the MyChart app on your iPhone or Android device.
Step 2 - The application will open and you will be presented with a login screen for whatever organization you had previously signed into. At the top of the screen, select the “Switch Organizations” button.
Step 3 - Select the “Add Organization” button.
Step 4 - Search for “OCHIN” and select the "OCHIN MyChart" organization that appears as a search result.
Step 5 - When you return to the login screen, the OCHIN MyChart banner will display across the top. You can now use your Neighborcare login information to access MyChart through the MyChart app.
I want to make a payment, but I’m having an issue with my payment method or my bill.
How do I update my email address and username in MyChart?
Please call or visit a clinic to make changes to your information in MyChart.
- Note: a new username will need to be updated and resaved in your web browser if you want to log in automatically in the future.
I see a bunch of computer coding when I try to log in to MyChart.
Your web browser may be out-of-date, or you are using Internet Explorer. MyChart functions best with Google Chrome or Mozilla Firefox.