We are here to help

No one is denied services at Neighborcare Health due to inability to pay. 

We understand you may have questions about your health care bill or need help navigating insurance and payment options. Whether you are looking to make a payment, estimate costs, or apply for financial help — we’re here to support you every step of the way. Our Billing Team is available to answer your questions and help you understand your costs and coverage.
Contact our Billing Office

  • Phone: 206-548-3100

    • Hours: Monday–Friday, 7:30 a.m. – 5:00 p.m.

  • Email: PatientBilling@neighborcare.org

    • Hours: Monday–Friday, 7:30 a.m. – 5:00 p.m.

  • In-Person Assistance:

    • Call 206-548-3100 to schedule a visit with a Patient Support Specialist

    • Hours: Monday–Thursday, 8:00 a.m. – 4:00 p.m. 

What do patients pay?

Costs depend on your insurance coverage. Neighborcare Health accepts:

  • Apple Health/Medicaid*

    • Community Health Plan of Washington (CHPW)

    • Coordinated Care 

    • Molina 

    • United Healthcare 

    • Wellpoint (ends on 12/32/26)

  • Medicare & various Medicare Advantage plans

  • Various commercial/private insurance plans

*Medicaid is called Apple Health in Washington state. 

If you do not have health insurance, we can help you understand your options and costs. Learn more about insurance assistance.

Sliding Fee Discount Program

If you do not have health insurance or need help paying for expenses that health insurance does not cover, we also offer a sliding fee discount  Eligibility for the program and the minimum fee is based on household size and income.

Bills for lab services

If you receive lab services, such as a blood test, you will receive a bill from LabCorp. You are responsible for paying LabCorp directly. Neighborcare Health informs LabCorp if a patient is eligible for the sliding fee discount and LabCorp applies its discount.

How to pay a bill/statement

  • Online through MyChart. Log in or sign up for MyChart.

  • Make a one-time payment online through E-Bill Express for Neighborcare Health. 

  • In person at your clinic with cash, check or credit card. 

  • By phone. Call us at 206-548-3100 with a credit card or check. Monday–Friday, 7:30 a.m. – 5:00 p.m.

  • By mail. Send your payment along with the bottom portion of your bill to:
    Neighborcare Health
    PO Box 3924
    Seattle, WA 98124-3924

Your rights and protections against surprise medical bills

When you get emergency care or are treated by an out-of-network provider at an in-network facility, you are protected from surprise billing or balance billing. Select a language below to learn more.

Insurance Accepted at Neighborcare Health  

Neighborcare Health participates in many insurance plans. Coverage may vary by program or location. For EPO plans, please contact your insurance provider to confirm that Neighborcare Health is in-network. 
Please note: 

  • Coverage is not a guarantee of payment.

  • Patients are responsible for knowing their insurance benefits, co-pays, deductibles, and out-of-pocket costs.

  • Insurance is verified as a courtesy, but plans may have requirements that affect coverage.

See our full list of Accepted Insurance

For insurance coverage questions, contact us at: 
Phone: 206-548-3100 


Understanding insurance terms

Below is a guide to help you understand common insurance terms and how they affect your care. 
 
Co-pays 
A co-pay is a fixed amount you pay for a service, usually due at your appointment. Not all insurance plans require a co-pay. 
 
Deductibles 
A deductible is the amount you pay for care before your insurance starts covering costs. The amount is set by your insurance plan and is different from a co-pay. Not all plans require you to meet the full deductible first. 
 
Coinsurance 
Coinsurance is the percentage of a service you pay after meeting your deductible. You’re responsible for the portion your insurance doesn’t cover. Not all plans have coinsurance. 
 
Primary Care Provider (PCP) 
A PCP is the doctor or provider your insurance plan assigns or requires you to choose. To be seen at Neighborcare health, your primary care provider must be assigned to Neighborcare. 
 
Medicaid/Apple Health
Provides coverage for low-income individuals and families. Medicaid plans require Primary Care Provider (PCP) assignment, referrals, or prior authorization. Medicaid is known as Apple Health in Washington state. 
 
Medicare
Federal health insurance for people age 65+ or with certain disabilities. Medicare coverage may include coinsurance and deductibles.  
 
Explanation of Benefits (EOB)
A document from your insurance company that explains what was billed, what was covered, and what you are responsible for paying. 
 
Learn More about Medicaid (Apple Health)
Learn More about Medicare 

 

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