We're here to help
We know that your non-COVID-19 health care needs do not go away during a pandemic. Neighborcare is here to help you maintain your health and take care of more immediate needs. Call a clinic to schedule an appointment. There are no new restrictions to health care services from Governor Inslee's orders.
Our experienced providers can address many medical and mental health needs by phone. Please note, you must be in Washington state at the time of your phone appointment. If you need or prefer to be seen in person, we have put extra safety measures in place.
What you can expect from us:
- COVID screening for staff, patients and visitors
- Requiring staff to wear masks and other protective equipment
- Increased cleaning between patients and throughout the day
- Extra space between lobby chairs
- Limiting the number of people in the clinic
What we ask of patients and visitors:
- Wear a face covering if age 5 or older
- Come alone, except a child with a parent/ guardian or if you need assistance
- Stay home if you are sick and call to reschedule
We can help with:
- Testing for and concerns about COVID-19
- Monitoring ongoing health conditions, such as diabetes, asthma and high blood pressure
- Well-child checks and vaccinations
- Refilling medications
- Safe prescription pick-up for patients who use Neighborcare pharmacies. Call a pharmacy for specific hours
- Sinus infections, urinary tract infections, allergies, ankle sprains and more
- Pregnancy care and newborn care
- Support for emotional health, stress, anxiety, depression
- Emergency dental care--even if you normally see another dentist.
Download a flier about getting care
What if someone is now unemployed, laid off or does not have insurance?
All are welcome. Insurance is not required and no one is denied services due to inability to pay. We also accept most insurance, including Apple Health (Medicaid), and offer insurance enrollment assistance and a sliding fee discount program based on family size and income.
Can patients see a provider in person at the clinic?
Yes, depending on your needs, we are offering some medical appointments in-person. Please call a clinic first. We have put extra safety measures in place to protect patients and staff, such as increased cleaning, limiting visitors, requiring staff, patients and visitors to wear masks or face coverings, and limiting the time patients spend in the waiting room.
Is there help for stress, anxiety, depression, fear, worry and other emotions that people are feeling during this time?
Yes, Neighborcare patients can schedule a phone appointment with a behavioral health provider. Call a clinic to learn more.
Are there interpretation services?
Interpretation services are available in multiple languages for phone and in-person visits.
Can people get help with enrolling in insurance?
Can patients have a phone or video appointment when they are outside Washington state?
Because of the requirements of their licenses, Neighborcare's medical, dental and behavioral health providers cannot provide care to patients who are outside of Washington state at the time of their appointment--even for phone or video visits.
- Patients can communicate with their provider through MyChart while out of state.
- When scheduling an appointment for a phone or video visit, staff will ask patients if they will be in Washington state at the time of their appointment.
- At check-in for a phone or video visit, a staff member will confirm that patients are in-state. If they are out of state, their appointment will be rescheduled for another time when they will be in-state.
- At the start of an appointment, the provider will confirm if patients are in-state. If they are not, the provider will offer other resources and cancel the appointment.