We're here to help

We know that your non-COVID-19 health care needs do not go away during a pandemic. Neighborcare is here to help you maintain your health and take care of more immediate needs. Call a clinic to schedule an appointment. 

Masks are still required for Neighborcare patients and visitors ages 5 and older. 

Due to the still high level of COVID-19 cases in the community and to adjust to possible low staffing levels, some medical in-person appointments will shift to phone appointments. This will allow us to continue to address patient needs and maintain access to care. Thank you for your flexibility! 

Our experienced providers can address many medical and mental health needs by phone. Please note, you must be in Washington state at the time of your phone appointment. If you need or prefer to be seen in person, we have put extra safety measures in place. 

What you can expect from us:

  • COVID screening for staff, patients and visitors
  • Requiring staff to wear masks and other protective equipment
  • Increased cleaning between patients and throughout the day
  • Extra space between lobby chairs
  • Limiting the number of people in the clinic

What we ask of patients and visitors:

  • Wear a face covering if age 5 or older (encouraged for 2 and older)
  • Come alone, except a child with a parent/ guardian or if you need assistance
  • Stay home if you are sick and call to reschedule

We can help with:


What if someone is now unemployed, laid off or does not have insurance?

All are welcome. Insurance is not required and no one is denied services due to inability to pay. We also accept most insurance, including Apple Health (Medicaid), and offer insurance enrollment assistance and a sliding fee discount program based on household size and income.

Can patients see a provider in person at the clinic?

Yes, we are offering medical and dental appointments in-person. Please call a clinic first. We have put extra safety measures in place to protect patients and staff, such as increased cleaning, limiting visitors, and requiring staff, patients and visitors to wear masks or face coverings.

Is there help for stress, anxiety, depression, fear, worry and other emotions that people are feeling during this time?

Yes, Neighborcare patients can schedule a phone appointment with a behavioral health provider. Call a clinic to learn more.

Are there interpretation services?

Interpretation services are available in multiple languages for phone and in-person visits.

Can people get help with enrolling in insurance?

Yes, our eligibility specialists can help people enroll in insurance and other assistance programs. Call a clinic to schedule an appointment. 

Can patients have a phone or video appointment when they are outside Washington state?

Because of the requirements of their licenses, Neighborcare's medical, dental and behavioral health providers cannot provide care to patients who are outside of Washington state at the time of their appointment--even for phone or video visits.

  • Patients can communicate with their provider through MyChart while out of state.
  • When scheduling an appointment for a phone or video visit, staff will ask patients if they will be in Washington state at the time of their appointment.
  • At check-in for a phone or video visit, a staff member will confirm that patients are in-state. If they are out of state, their appointment will be rescheduled for another time when they will be in-state.
  • At the start of an appointment, the provider will confirm if patients are in-state. If they are not, the provider will offer other resources and cancel the appointment.