Due to changed insurance regulations, Neighborcare Health conducts all virtual primary care medical visits by video and no longer offers regular phone visits for medical care.

About video visits

  • Video appointments use the Zoom video platform and are secure and private.
  • Language interpretation is available. Please request interpretation when making your appointment. 
  • You will need a desktop or laptop computer with webcam or built-in camera and internet access, or an Android or Apple smartphone or tablet with internet access. (See system and web browser requirements below.) Standard data and Wi-Fi usage rates apply.

Patient video visit guide

PreCheck-In before your video appointment

  • You must PreCheck-In up to three days before your appointment.
  • You can begin the visit up to 30 minutes before your appointment.
  • If you have an active account in MyChart you will check in and join the video appointment from within MyChart.
  • If you do not have a MyChart account or cannot access it:
    • you will receive an email with a link to complete PreCheck-In, three days before your appointment.
    • you will receive a text message with a link to join the video from a web browser, 30 minutes before your appointment.
  • In PreCheck-In, verify the information listed in each section and tap/click Edit if any changes are needed. 
    • Tap/click Submit after all sections have been verified. 

How to join through the MyChart app

  • Tap Visits from the main screen or menu.
  • Find your appointment in Upcoming Appointments.
  • Up to 30 minutes before your appointment, tap Begin Visit to connect, and then tap Join Meeting.
  • The Zoom meeting will launch. Wait for the provider to start the video.
  • Tap OK to allow Zoom to use your device’s camera.
  • Tap Join with Video
  • If you are using WiFi, choose Call using Internet Audio--it is easiest and most secure.
  • If you need to dial in for audio, tap Dial In and tap any of the phone numbers provided.
  • Tap Dial, tap Call. Your meeting ID is entered automatically. Stay on the line and navigate back to your Zoom session.

How to join through MyChart website

  • From the menu toolbar, click Visits to view upcoming appointments.
  • Click Join video visit when you are ready to begin your visit. You can join the video visit up to 30 minutes before your appointment time.
  • The Zoom meeting will launch. Wait for the provider to start the video.
  • Once the provider joins, click Join Audio by Computer to use your device’s speakers (recommended) to connect to the visit.
  • To use your phone for audio, click Phone Call, then dial one of the listed numbers, and enter the conference and participant IDs with hashtags to enter the visit.
  • Click Start Video.

How to request a video visit in MyChart

  1. Select Visits
  2. Select Schedule an Appointment 
  3. Select Virtual Visit 
  4. Enter the following information:
    1. Preferred dates to schedule the appointment within.
    2. Preferred times. All available times are the default, but the time can be made more specific.
    3. Select Filter times for more scheduling option requests.
    4. Comments about reason for requesting a visit. 
  5. Click Send Request.

**To request an appointment outside of MyChart, visit our Make an Appointment page.

Appointment confirmation

Once your request for a virtual video visit is put on the schedule, a message is sent to your MyChart Message Center, and the appointment is viewable in MyChart Appointments and Visits.

How to check messages in MyChart

Click on Message Center 

  1. Click on Messages on the main toolbar.
  2. Click Appointments.
  3. Select a message to view appointment details and instructions.

How to check information on upcoming visits 

  1. Select Visits
  2. Any upcoming appointments and past appointments will be displayed.

Phone (audio only) appointments are still available with:

  • Midwives/Family Medicine providers for pregnancy care
    • The first provider visit (Medical History) as a 30-minute phone visit
    • Early postpartum visit (in the first two weeks after birth)
    • All other virtual visits must be conducted by video
  • Behavioral Health/Mental Health providers
  • Social Workers
  • Diabetes Educators/Nutritionists
  • Nurses
  • Perinatal Coordinators
  • Eligibility Specialists

Video Visit system requirements

To join a MyChart Virtual Video Visit, you will need a desktop or laptop computer with webcam or built-in camera and internet access, or an Android or Apple smartphone or tablet with internet access. 




Windows 7

Windows 8 or 8.1

Windows 10 (S Mode not supported)

Windows 11


macOS  X 10.10 Or later


11.0 or later


13 or later


6.0x or later


Desktop: Chrome, Firefox, Edge, and Safari within 2 versions of current

Mobile: Chrome, Webkit (default) and Safari 5+ within 2 versions of current


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