Your health is important to us
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Update: May 4, 2022
Masks are still required at Neighborcare for patients and visitors 5+ years old. (See the masking guidance in King County.)
Our experienced providers can address many medical needs by phone. Please note, you must be in Washington state at the time of your phone appointment. If you need to be seen in person, we have put extra safety measures in place. Any lab test or other needs at our clinics can be taken care of after a phone appointment.
What to do if you have COVID-19 symptoms
If you have COVID-19, cold or flu symptoms--such as cough, body aches, chills, sore throat, fever, new loss of taste or smell, congestion or runny nose, nausea or vomiting, diarrhea, or shortness of breath-- OR you are concerned you may have been exposed to COVID-19, please call your clinic first. Find a clinic. Please do not walk in to a clinic.
If you are having a life-threatening emergency, call 9-1-1.
How we stay safe at our clinics
What you can expect from us:
- COVID screening for staff, patients and visitors
- Following the state vaccine mandate
- Requiring staff to wear masks and other protective equipment
- Increased cleaning between patients and throughout the day
What we ask of patients and visitors:
- Wear a face covering if age 5 or older
- Stay home if you are sick and call to reschedule
- Wait 10 days after testing positive for COVID-19 to have an in-person appointment
Schedule an appointment
If you need care for any reason, call a clinic first (find a clinic). Phone and in-person appointments are available. You must be in Washington state at the time of a phone appointment (learn more). We have put extra safety measures in place in our clinics. Interpretation services are available by phone and in person. New patients are welcome.
If you are having a medical emergency, call 9-1-1.
If you need urgent or emergency dental care, call a dental clinic BEFORE coming to a clinic. Please do not walk into a clinic. You do not need to be a current Neighborcare Health patient. Read about our reopening of routine and preventive dental care.
Why can't patients be out of state for an appointment?
Because of the requirements of their licenses, Neighborcare's medical, dental and behavioral health providers cannot provide care to patients who are outside of Washington state at the time of their appointment--even for phone or video visits.
- You can communicate with your provider through MyChart while out of state.
- When scheduling your appointment for a phone or video visit, staff will ask you if you will be in Washington state at the time of your appointment.
- When you check in for your phone or video visit, a staff member will confirm that you are in the state. If you are out of state, your appointment will be rescheduled for another time when you will be in-state.
- At the start of your appointment, your provider will confirm if you are in-state. If you are not, the provider will offer you other resources and cancel your appointment.
The City of Seattle and United Way of King County list resources for info on food, rent, utility assistance, worker support and more.
Up-to-date information on COVID-19
Community Safety Reminders
COVID-19 cases and hospitalizations are declining, but COVID-19 is still in our community. Here's what you can do to protect yourself, your family and our community:
- If you are at high risk, considering wearing a mask in public indoor spaces. Read King County's mask guidance Everyone 5 years and older must where a mask when at a Neighborcare Health site or clinic.
- Get a COVID vaccine and a booster if you are fully vaccinated. Learn more about COVID vaccines.
- Get tested if you have symptoms or if you have been in close contact with someone who's been diagnosed with COVID.
- Wash your hands frequently or use alcohol hand sanitizer
- If you are sick, stay home and separate yourself from other members of your household. If you cannot, King County can help you isolate or quarantine.
- Read what to do if you test positive for COVID-19 for the Washington State Department of Health.