Your health is important to us
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During this challenging time, our health care teams provide COVID-19 testing, and can take care of other health care needs by phone or in-person with safety measures in place at our clinics. Please note that some clinic hours have temporarily changed.
What to do if you have COVID-19 symptoms
If you have COVID-19, cold or flu symptoms--such as cough, body aches, chills, sore throat, fever, new loss of taste or smell, congestion or runny nose, nausea or vomiting, diarrhea, or shortness of breath-- OR you are concerned you may have been exposed to COVID-19, please call your clinic first. Find a clinic. Please do not walk in to a clinic.
If you are having a life-threatening emergency, call 9-1-1.
Schedule an appointment
If you need care for any reason, call a clinic first (find a clinic). Phone and in-person appointments are available. You must be in Washington state at the time of a phone appointment (learn more). We have put extra safety measures in place in our clinics. Interpretation services are available by phone and in person. New patients are welcome.
If you are having a medical emergency, call 9-1-1.
How we stay safe at our clinics
What you can expect from us:
- COVID screening for staff, patients and visitors
- Requiring staff to wear masks and other protective gear
- Increased cleaning between patients and throughout the day
- Extra space between lobby chairs
- Limiting the number of people in the clinic
What we ask of patients and visitors:
- Wear a face covering if age 5 or older
- Come alone, except a child with a parent/ guardian or if you need assistance
- Stay home if you are sick and call to reschedule
If you need urgent or emergency dental care, call a dental clinic BEFORE coming to a clinic. Please do not walk into a clinic. You do not need to be a current Neighborcare Health patient. Read about our reopening of routine and preventive dental care.
Why can't patients be out of state for an appointment?
Because of the requirements of their licenses, Neighborcare's medical, dental and behavioral health providers cannot provide care to patients who are outside of Washington state at the time of their appointment--even for phone or video visits.
- You can communicate with your provider through MyChart while out of state.
- When scheduling your appointment for a phone or video visit, staff will ask you if you will be in Washington state at the time of your appointment.
- When you check in for your phone or video visit, a staff member will confirm that you are in the state. If you are out of state, your appointment will be rescheduled for another time when you will be in-state.
- At the start of your appointment, your provider will confirm if you are in-state. If you are not, the provider will offer you other resources and cancel your appointment.
The City of Seattle and United Way of King County list resources for info on food, rent, utility assistance, worker support and more.
Up-to-date information on COVID-19
Community Safety Reminders
We need everyone’s help now to slow the spread of the coronavirus. Protect yourself, your family and our community by taking these steps consistently:
- Get a test immediately if you have symptoms or if you've been in close contact with someone who's been diagnosed with COVID.
- Get a flu shot to protect yourself, your family and help make sure our hospitals don't get overrun during the COVID-19 pandemic.
- Wear face coverings when you leave your home (including children 5 years and older) and when with others outside of your household
- Wash your hands frequently or use alcohol hand sanitizer
- Whenever possible, keep 6 feet apart from one another
- If you are sick, stay home and separate yourself from other members of your household. If you cannot, King County can help you isolate or quarantine.
- Minimize contact with people you do not live and avoid group gatherings