Your health is important to us
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Update: April 3, 2023
Masks are strongly recommended for patients and visitors 2 years and older, required if you are sick or have symptoms. Staff who interact with patients are required to wear masks.
Our doors are open for you to be seen in person.
What to do if you have COVID-19 symptoms
If you have COVID-19, cold or flu symptoms--such as cough, body aches, chills, sore throat, fever, new loss of taste or smell, congestion or runny nose, nausea or vomiting, diarrhea, or shortness of breath-- OR you are concerned you may have been exposed to COVID-19, please call your clinic first. Find a clinic. Please do not walk in to a clinic.
If you are having a life-threatening emergency, call 9-1-1.
How we stay safe
- COVID-19 screening for staff, patients and visitors
- Requiring staff to wear masks and other protective equipment when interacting with patients
- Cleaning between patients and throughout the day
Patients and visitors
- Masks are strongly recommended for patients and visitors 2 years and older.
- Masks are required if you are sick or have symptoms, such as cough, fever, runny nose, etc.
Schedule an appointment
If you need care for any reason, call a clinic (find a clinic) to make an appointment. New patients are welcome.
If you are having a medical emergency, call 9-1-1.
The City of Seattle and United Way of King County list resources for info on food, rent, utility assistance, worker support and more.
Up-to-date information on COVID-19
Community Safety Reminders
COVID-19 is still spreading in our community. Here's what you can do to protect yourself, your family and our community:
- Consider wearing a high quality mask in public indoor spaces, especially if you're at high risk for getting seriously ill from COVID-19. Read King County's mask guidance. At Neighborcare, masks are strongly recommended for patients and visitors 2 years and older, required if you are sick or have symptoms, such as cough, fever, sore throat, runny nose, etc.
- Stay up to date on COVD Vaccinations. Get a COVID vaccine or booster. Learn more about COVID vaccines.
- Get tested if you have symptoms or if you have been in close contact with someone who's been diagnosed with COVID.
- Wash your hands frequently or use alcohol hand sanitizer
- If you are sick, stay home and separate yourself from other members of your household. If you cannot, King County can help you isolate or quarantine.
- Read what to do if you positive or suspected to have COVID-19 from the CDC.
Why can't patients be out of state for a telehealth appointment?
Because of the requirements of their licenses, Neighborcare's medical, dental and behavioral health providers cannot provide care to patients who are outside of Washington state at the time of their appointment--even for telehealth visits (by video or phone).
- You can communicate with your provider through MyChart while out of state.
- When scheduling your appointment for a telehealth visit, staff will ask you if you will be in Washington state at the time of your appointment.
- When you check in for your telehealth visit, a staff member will confirm that you are in the state. If you are out of state, your appointment will be rescheduled for another time when you will be in-state.
- At the start of your appointment, your provider will confirm if you are in-state. If you are not, the provider will offer you other resources and cancel your appointment.