As of October 9, 2023, insurance regulations changed for audio-only visits (phone), making it necessary for Neighborcare Health to conduct all virtual primary care medical visits by video and no longer offer regular phone visits for medical care.

About video visits

  • Video visits use the Zoom platform and are secure and private.
  • Language interpretation is also available with video visits. Providers can add an interpreter to the video appointment.
  • For your appointment, you will need access to a computer with a video camera, a smartphone or tablet. (See system and web browser requirements below.) Standard data and Wi-Fi usage rates apply.
  • If you have an active account in MyChart, you will check in and join the video appointment from within MyChart.
  • If you are not able to access MyChart, you will receive a phone call before your appointment to check in, and your provider will email or text you a link to join the video visit from a web browser at the time of the appointment.

How to request a video visit in MyChart

  1. Select Visits
  2. Select Schedule an Appointment 
  3. Select Virtual Visit 
  4. Enter the following information:
    1. Preferred dates to schedule the appointment within.
    2. Preferred times. All available times are the default, but the time can be made more specific.
    3. Select Filter times for more scheduling option requests.
    4. Comments about reason for requesting a visit. 
  5. Click Send Request.

Click here for a pdf version of How to request a video visit in MyChart.

To request an appointment outside of MyChart,
please visit our Make an Appointment page.

Appointment confirmation

Once your request for a virtual video visit is put on the schedule, a message is sent to your MyChart Message Center, and the appointment is viewable in MyChart Appointments and Visits.

How to check messages in MyChart

Click on Message Center 

  1. Click on Messages on the main toolbar.
  2. Click Appointments.
  3. Select a message to view appointment details and instructions.

How to check information on upcoming visits 

  1. Select Visits
  2. Any upcoming appointments and past appointments will be displayed.

Phone (audio only) appointments are still available with:

  • Midwives/Family Medicine providers for pregnancy care
    • The first provider visit (Medical History) as a 30-minute phone visit
    • Early postpartum visit (in the first two weeks after birth)
    • All other virtual visits must be conducted by video
  • Behavioral Health/Mental Health providers
  • Social Workers
  • Diabetes Educators/Nutritionists
  • Nurses
  • Perinatal Coordinators
  • Eligibility Specialists

Video Visit system requirements




Windows 7

Windows 8 or 8.1

Windows 10 (S Mode not supported0

Windows 11


macOS  X 10.10 Or later


11.0 or later


13 or later


5.0x or later


Desktop: Chrome, Firefox, Edge, and Safari within 2 versions of current

Mobile: Chrome, Firefox, and Safari within 2 versions of current


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