Rights & Responsibilities

As a patient of Neighborcare Health, you have a responsibility to:

• Give, to the best of your knowledge, accurate and complete information about health complaints, past illnesses, medications, hospitalization and other matters relating to heath care.
• Participate in decisions about your health care treatments and procedures.
• Follow the treatment plan developed with your provider and communicate if you have barriers, concerns, or questions about the plan.
• Follow our policies in our health centers or at any location a Neighborcare Health team member is providing care. You may not verbally or physically abuse fellow patients, care team members, or property. Threats, violence, disrespectful communication, flagrant behavior, or harassment of other patients or of any care team members, for any reason, including because of an individual’s race, color, creed, religion, sex, sexual orientation, gender identity or expression, ethnicity, national origin, disability, age or veteran or military status, or other aspect of difference will not be tolerated. This prohibition applies to the patient as well as their family members, representative and visitors. In addition, requests for changes of providers or other care team members based on that individual’s race, ethnicity, religion, or sexual orientation will not be honored. Requests for provider or care team member changes based on gender will be considered on a case-by-case basis.
• To not bring weapons of any kind into a Neighborcare Health facility or at any location a Neighborcare Health team member is providing care.
• Make and keep appointments and notify the clinic if you need to cancel an appointment.
• Provide consent for Neighborcare Health to bill any insurance coverage that you have, and pay your portion of the bills and fees for the health care services provided to you. You will not be denied services if you are unable to pay your bills.
• Respect our rules that any animal that impedes care must be removed if requested by a Neighborcare Health team member.

Please note, this health center received HHS funding and has federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.