Patient Billing
Information about billing and accepted insurance
What do patients pay?
What you owe after receiving services at Neighborcare Health depends on if you have health insurance and what your insurance covers. Neighborcare Health accepts most health insurance plans, including Apple Health (Medicaid), Medicare and private insurance plans. View our list of accepted insurance providers here. If you do not have health insurance, we can help you understand your options and costs. Learn more about insurance assistance.
We also offer a sliding fee discount if you do not have health insurance or need help paying for expenses that health insurance does not cover. Eligibility for the program and the minimum fee is based on household size and income.
Bills for lab services
If you receive lab services, such as a blood test, you will receive a bill from LabCorp. You are responsible for paying LabCorp directly. Neighborcare Health informs LabCorp if a patient is eligible for the sliding fee discount and LabCorp applies its discount.
No one is denied services at Neighborcare Health due to inability to pay.
How to pay a bill
- Online through MyChart. Log in or sign up for MyChart.
- In person at your clinic with cash, check or credit card.
- By phone. Call us at 206-548-3100 with a credit card or check.
- By mail. Send your payment along with the bottom portion of your bill to:
Neighborcare Health
PO Box 3924
Seattle, WA 98124-3924
Questions about your bill
Contact Neighborcare Health Patient Billing services at 206-548-3100 or email PatientBilling@neighborcare.org
Your rights and protections against surprise medical bills
When you get emergency care or are treated by an out-of-network provider at an in-network facility, you are protected from surprise billing or balance billing. Select a language below to learn more.
Accepted Insurance Providers
Below is a link to the list of our accepted insurance plans which includes both HMO and PPO options. For EPO (Exclusive Provider Organization) plans, we recommend contacting your insurance company to verify Neighborcare Health is part of your plan’s network.
It is important to note that this list serves as a reference and may be subject to changes. To ensure accurate and current information about your insurance coverage, we advise you to contact your insurance provider. While we verify and check insurance coverage as a courtesy to our patients, individual plans may have specific requirements or updates affecting network participation.
Accepted Insurance Providers List
If you have any questions or concerns regarding your insurance coverage you can email Neighborcare Health Patient Billing services at PatientBilling@neighborcare.org.
Understanding insurance
Co-pays
If you have insurance, you may owe a copayment (co-pay). A co-pay is a fixed amount you pay for a certain service and may vary by type of service. Co-pays are determined by your insurance plan and are due at the time of your appointment. Not all insurance plans require a co-pay.
Deductibles
A deductible is the amount you pay for health care services before your health insurance covers costs. This is also determined by your insurance plan, and is usually a different fee and amount than a co-pay. Not all insurance plans require patients to pay the full deductible before the insurance covers expenses.
Coinsurance
Some health insurance plans require members to pay a certain percentage of services. Often, you will need to pay a deductible amount first before insurance pays for its percentage of the services. You are responsible for the difference in costs that your insurance does not cover. Not all insurance plans include coinsurance.