MyNeighborcare is Neighborcare Health’s secure, online services portal that provides patients with confidential, easy access to their personal health information. It’s free for and available to Neighborcare Health medical patients.
Log in from your smartphone, a computer or tablet to:
- Get lab results faster
- Get referral information faster
- Send secure messages to your care team
- Request a medical appointment
- Review your medication list
- Read patient education materials in English and Spanish
Frequently Asked Questions
Q: What should I do if I forget my password or user name?
A: Please follow these instructions to recover your information:
- Go to MyNeighborcare.org, and select “Log-in”.
- Under the “Already a Member” option, click on the link for “Need help with your username or password”. This will take you to the “Forgot Your Login” menu.
- Select the correct option from the menu and follow the instructions to recover your information.
- Please note that the information provided to reset your login must match our office records exactly.
Q: What if my account gets locked?
A: Your MyNeighborcare account will lock if you enter your password incorrectly four times. It will automatically unlock after 30 minutes.
Q: What if I don’t have a token?
A: You can request a token in person at your provider’s office, or contact Neighborcare's Health Information Management department at 206-548-3025 to request a token be mailed to your home address.
Q: How do I view my records in MyNeighborcare?
A: To view your records, select the “My Chart” tab and click on “View My Chart”. Use the links on the left side of the screen to navigate within your health record.
Q: Why can’t I see my lab results?
A: All lab results must be reviewed by your care provider before they can be shown in your account. Please note that it can take up to three business days after the lab test has been completed for the provider to review the test.
To get the most up-to-date records uploaded to the portal, please submit a health record request in MyNeighborcare. Please see How do I update my records in MyNeighborcare below for instructions on how to get your health records updated.
Q: Why doesn’t the information seem complete or updated?
A: Your records may need to be updated. Please see How do I update my records in MyNeighborcare for instructions on how to get your records updated.
Q: How do I update my records in MyNeighborcare?
A: In order to view your most recent visits, you will need to request an update to "My Chart". To request an update, go to the “My Chart” tab and click on “Request Health Record”. Click “Submit” to send the request. After the request has been processed, you will receive an email notification that your records are ready to be viewed.
Q: How do I download or print my records?
A: To download or print a copy of your chart summary report, go to the "My Chart" tab and click "View My Chart". Next, click “Download and send my chart”, located on the top right of the screen. Click the blue “Download My Data” button, which will generate a PDF you can print or save to your computer. You can also select “Send” to email a copy of the report to your personal email.
Q: How do I print/download a document, other than the chart summary report, from the Portal?
A: Unfortunately, that function is not available in MyNeighborcare.
Q: Why am I unable to view the records that I downloaded?
A: Most of the documents in your portal account are PDFs that can be viewed using Adobe Acrobat Reader. You may need to download or update Adobe Acrobat Reader in order to view the document. Please go to adobe.com and select the "PDF & E-signatures" tab in the top menu for more information.
Q: Why am I not receiving email notifications when there is a message in my portal account?
A: If you are not receiving email notifications, please check the Spam or Junk folder in your personal email. Please mark any communication from neighborcare.org as "Not Spam/Junk" to have all future notifications sent to your inbox.
If you do not find any notifications in your Spam or Junk folder, please confirm that your email address is correct in MyNeighborcare by going to “Settings” and clicking on “My Information”. If your email address is not correct, please contact your clinic to get it updated.
Q: How do I request an appointment or view my upcoming appointments?
A: To request an appointment, select the “Schedule” tab on the portal home page and click “Request Appointment”. Fill out the online form and submit for processing. You will receive an appointment confirmation email after your request has been reviewed and approved.
To view a list of all of your upcoming appointments (those scheduled at the clinic, by phone, or via the portal) select “Upcoming Appointments” on the home page. You can also select "My Appointments" and click the "Schedule" tab.
Q: My name is spelled wrong in MyNeighborcare. What do I do?
A: Please call your clinic to correct the spelling of your name, email address or any other personal information in our system.
Q: How do I communicate with my provider team through the portal?
A: Non-urgent secure messages can be sent to your provider team through MyNeighborcare.
- Click on the “Mail” tab and choose the “Compose Message” link.
- Select the question category (it’s ok to guess if you are not sure).
- Select your provider from the drop down menu.
- Type in the subject of the message.
- Type your message.
- Click “Submit” to send the message.
The response will be sent to your MyNeighborcare inbox, and a notification will be sent to the personal email address linked to your MyNeighborcare account.
Q: Can I sign my child up for the My Neighborcare?
A: Due to privacy laws, we are unable to enroll children under age 18 in the portal.
Q: Can my spouse/partner and I share one MyNeighborcare account?
A: Due to privacy laws, patients cannot share one account. Each patient will need to sign up for their own account.
Q: Is there an app I can use to access MyNeighborcare on my smartphone or tablet?
A: While there is not an official app available for the portal, you can download a web shortcut app from the App Store or Google Play Store for easy access to the mobile compatible site. Simply search for "Patient Portal" by NextGen Healthcare, and download the shortcut.
Q: Can I access my dental records in MyNeighborcare?
A: Unfortunately, dental records are not available through MyNeighborcare.
Q: Can I access my behavioral health records in MyNeighborcare?
A: Unfortunately, behavioral health records are not available through MyNeighborcare.
Q: I’m trying to set up my account, but I am getting a message saying I’m already a member or that my user name is already in use.
A: If you receive one of these messages, you may already have a patient portal account set up with one of the following health care clinics:
- Country Doctor Community Health Centers
- Family Health Centers
- Yakima Neighborhood Health Services
- Planned Parenthood
Since Neighborcare Health shares the same community health network as these health care centers, you may need to log in to your existing account and add Neighborcare to that portal. You will be able to access your records using either portal.
Q: My question is not listed, or the answer did not work. What now?
A: If you have a question about MyNeighborcare that is not listed or need additional assistance, then please call the Health Information Management department at 206-548-3025.
If you do not have an account:
1. Request a Token Number
To ensure your privacy, all patients must receive an enrollment token number. Request your token in person at your Neighborcare Health medical clinic.
Access the My Neighborcare patient portal on your mobile device