Rescheduling dental appointments
We are happy to share that progress has been made against the COVID-19 pandemic and we are gradually welcoming patients back to all of our dental clinics for regular and preventive care. We are calling patients to reschedule their dental appointments that were postponed due to COVID-19.
Limited appointments and services
As we slowly reopen, we have limited hygiene (cleaning) appointments available and are resuming denture services for patients who were already in progress for a denture or partial. There are some procedures we will not be able to perform in order to address safety concerns and ensure that we have enough personal protective equipment (PPE) available to keep staff and patients safe.
As we work through rescheduling postponed appointments, we will not be able to offer routine and preventive dental services for new patients at this time, except at our Providence St. Peter Hospital dental clinic in Olympia.
We will continue to provide emergency dental care for anyone in need.
Emergency dental care
We look forward to seeing you soon
We know that Neighborcare plays an important role in the health of our patients, and that delaying preventive dental care has been a hardship. We value that you trust us with your health care, and are eager to welcome all our patients back soon for dental care through this gradual and safe reopening.
Staff and patient safety
Our goal is to slowly reopen dental services while also providing a safe environment for patients and staff. We will continue to follow safety recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). Safety measures include:
- Patient screening - All patients scheduled during this time will be screened for COVID-19 symptoms during scheduling and at check-in and have their temperature taken prior to their appointment. If they have any symptoms or have a fever, they will be asked to reschedule.
- Patient and visitor hygiene – All patients and visitors will be asked wear a face covering and wash hands or use hand sanitizer provided in the clinic when they arrive. All patients will be given a pre-procedural mouth rinse at the start of the appointment.
- Limited appointments - Appointments will be managed to allow for social distancing and to allow us to properly disinfect our clinic and treatment rooms between patients. There will also be limits on types of procedures we are able to offer in order to ensure we have enough PPE available to provide necessary care for our community.
- Limited visitors - Patients are strongly encouraged to come alone to their appointment to limit the number of people in the clinic. Minors or other patients requiring assistance will be allowed one visitor. Visitors will be also be screened for COVID-19 symptoms and fever.
- Employee screening - All Neighborcare Health employees are completing a COVID-19 screening and temperature check upon entry into the clinic at the start of their work shift.
- Increased cleaning - We continue our practice of strict infection control and prevention using approved cleaning supplies and wipe down common surfaces every hour to keep our patients safe.
Your health is important to us. We hope to reopen additional dental sites and offer our full range of services very soon so we can continue to help you meet your health goals. All patients who need dental care can call a clinic to make an appointment, or to discuss any concerns or questions.